Terms of Service

These terms cover your use of Intakes. They are written to be read: each section says what it means in plain words, and where something is limited or refused, it says so rather than hiding it.

1. Who these terms are with

Intakes is operated by Clean Code LLC, a Minnesota limited liability company ("we", "us"). By creating an account or using the service you agree to these terms and to the Privacy Policy, which is part of them. If you are agreeing on behalf of a business, you confirm you are allowed to. For anything about these terms, write to support@intakes.app.

2. What Intakes is

A hosted application for recording what you buy, make, hold and sell, and for working out what it cost and what you earned. It is a record-keeping and calculation tool. It is not accounting, tax, legal or financial advice, and its figures are not a substitute for your own books or your accountant's judgement. What it calculates depends on what you enter.

3. Your account

• You must be 18 or over.
• Give us a real email address and keep it current — it is how we reach you, and how you get back in.
• Keep your password to yourself. Anything done by your account is treated as done by you.
• Tell us promptly at support@intakes.app if you think someone else has got in.

If you invite other people into your workspace, you are responsible for what they do in it, and for having the right to put any personal data you record there.

4. The service will change

Intakes is developed continuously and released often. Features may be added, reworked or removed. Where a change takes away something you rely on, we will say so in the application beforehand whenever we can. We take backups and test restoring them, and you can export everything in your workspace at any time from its settings — we recommend keeping your own copy of anything your business depends on, from any system.

5. Your data is yours

You keep all rights to everything you put into Intakes. You give us permission to store and process it only so far as running the service requires — showing it back to you, calculating from it, backing it up. We do not sell it, share it for advertising, or use it to train machine-learning models. How we handle it is set out in the Privacy Policy.

If you ask us for help, a member of our staff may open your workspace to see what you see. That access is read-only, lasts at most an hour, is shown as a banner on every page while it is happening, and is recorded — which workspace, who looked, and the reason they gave. Nobody signs in as you.

You can ask for a copy, or ask us to delete everything, at any time.

6. Trial, subscription and pricing

A subscription belongs to a workspace, not to each person in it — there are no per-seat charges, and you may invite as many people into a workspace as you like at no extra cost.

Trial

Every new workspace starts with a 90-day free trial. No payment method is needed to start one, and nothing is charged during it. If you subscribe before the trial ends, your card is saved then and the first charge falls on the day the trial was always going to end. If nobody subscribes, the workspace becomes read-only after the trial and a short grace period: you can still open everything and get your data out, nothing is deleted, and subscribing lifts it immediately. The trial length and the grace period may change for workspaces created after the change; a trial already running is not shortened.

What you pay

The subscription is a base fee plus usage charges for what a workspace holds and does beyond the allowances included in that fee. There are two measures, and only two:

• Items — the highest daily count of items in your catalog during the billing period. Every item counts whether or not it has stock, because its pictures are stored either way; archived items do not count.
• Sales — each sale is counted once, the first time it is completed. Correcting, un-completing, cancelling or returning it afterwards does not change the count. A sale is one transaction with one buyer; recording several separate transactions as a single sale in order to reduce usage charges is a breach of these terms.

Nothing else affects the bill: moving stock, adjusting counts, production runs, team size and walking a document back are all free. The current prices, allowances and per-unit charges are published on the pricing page, and the application shows you both measures at all times so nothing about a bill is a surprise. Measurements are taken by Intakes and are the basis for billing. Prices are in US dollars and do not include any taxes we are required to collect, which are added to the invoice where they apply.

Changes to pricing

We may change any part of the pricing — the base fee, the included allowances, and the per-unit charges — for new subscriptions at any time. For an existing subscription, the pricing you subscribed under is fixed for twelve months from the day you subscribed. After that we may change it with at least thirty days' written notice, taking effect at your next billing period. If you do not accept a change, you can cancel before it takes effect; your workspace then becomes read-only as above, and your data stays yours.

Payment

Payments are handled by our payment provider, Stripe. Your card details are entered on Stripe's own pages and never touch Intakes. Charges are in advance for each billing period, with usage charges for a period added to the invoice that closes it. You can change your payment method, see your invoices and cancel from the billing page in your workspace settings at any time; cancelling stops future charges and does not refund the current period. If a payment fails we retry it; if it keeps failing, the subscription ends and the workspace becomes read-only, with nothing deleted — subscribing again picks up where you left off.

7. Acceptable use

Do not use Intakes to:

• break the law, or record trade in goods you are not allowed to trade in;
• store other people's personal data without a lawful basis for doing so;
• attack, overload, probe or reverse-engineer the service, or try to reach data that is not yours;
• do anything on a connected marketplace that its own rules do not allow;
• resell or rebrand the service as your own.

8. Connected services

You can connect a marketplace account — such as eBay — to a sales channel in your workspace. When you do, you authorise us to use that account on your behalf for the things the application says it will do with it, such as bringing in your orders. Your use of the marketplace stays subject to its own terms, and we are not responsible for what it does or fails to do. We hold the credential it gives us encrypted, use it for nothing else, and delete it when you disconnect.

9. Availability and support

We aim to keep Intakes up and to answer support email promptly. We do not promise a particular service level or response time, and we may take the service down briefly to fix or change things — announced in the application beforehand where we can. Support is by email at support@intakes.app.

10. Ending it

You can stop whenever you like, and there are two separate things you might mean by that. Cancelling your subscription ends the billing: you keep access to the end of the period you have already paid for, and after that the workspace becomes read-only — you can still open everything and get your data out, and nothing is deleted. Asking us to delete your data is a separate request, and a permanent one: write to us and we will remove your workspaces and their contents, within the limits set out in the Privacy Policy.

We may suspend or close an account that breaks section 7, or that we are legally required to act on — and except where it would be unlawful or unsafe to do so, we will tell you why and give you a chance to get your data out.

11. No warranty

Intakes is provided "as is". To the extent the law allows, we make no warranties about it, including that it will be uninterrupted, error-free, or that its calculations will suit your particular circumstances. Nothing here removes rights you have that cannot be removed by agreement.

12. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost sales, or lost or corrupted data. Our total liability to you is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars (US$100). During a trial you pay nothing, which makes the second figure the operative one — stated plainly so it is not a surprise later.

13. Changes to these terms

We may update these terms. If a change matters, we will email you before it takes effect. Carrying on using Intakes after that means you accept the new version. The date at the top always reflects the current version.

14. Governing law

These terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules. Any dispute is heard in the state or federal courts located in Hennepin County, Minnesota, and you and we each agree to that.

15. The usual

• These terms and the Privacy Policy are the whole agreement between us about Intakes.
• If a court finds part of them unenforceable, the rest still stands.
• Not enforcing something once does not mean we have given it up.
• We may transfer these terms to a successor that takes over the service; you may not transfer them without asking us first.
• Notices to you go to your account's email address. Notices to us go to support@intakes.app.